Please contact our ASFINAG Service Center by phone at 0800 400 12 400 (free of charge from Austria and Germany) or via the short code *200 (free of charge from Austrian mobile networks).

Changing speed limits are preventive measures to avoid traffic jams and to dissolve vehicle clusters.
Variable speed limits are activated automatically during specific traffic situations to prevent congestion and break up vehicle clusters (groups of vehicles driving closely together). For example, our automatic detection system can identify several vehicles driving closely together as an impending traffic jam and trigger a variable speed limit (e.g., 100–80–100 or 80–60–80).
In the actual traffic jam area, the speed is not further restricted; instead, the message "STAU" (traffic jam) is displayed on electronic signs.

For conducting speed measurements and penalizing speed violations, the executive authority (police) is solely responsible. As road operators, we only perform supportive tasks, such as installing traffic signs or providing warnings.

ASFINAG does not provide third parties with any information about past settings related to speed measurements.

If you have received an anonymous penalty notice due to a speed violation, please contact the issuing authority directly

Whenever work is being carried out in or around the tunnel, the speed in the tunnel must be reduced for safety reasons. This includes work inside the tunnel itself, as well as, for example, system tests of the technical tunnel equipment. Therefore, it is possible that no workers are visible in or near the tunnel during such activities.

On motorways and expressways, there are various types of cameras that differ in their function and usage:

• Simple webcams transmit live images to assess traffic volume and weather conditions, but they do not capture license plates or personal data.
• Cameras for operational use are used, for example, to monitor installations or overhead displays. These also do not capture license plates or personal data.
• Special camera systems such as the automatic vignette control (AVK), which is used to check vignettes.
• Cameras in tunnels are used to monitor technical installations and to detect incidents such as accidents or breakdowns.

ASFINAG stores video data only under specific conditions and in compliance with applicable data protection regulations.

Webcams in open areas only transmit live images without storing them. Recordings from rest areas may be stored for a maximum of 48 hours. Recordings from tunnels may be stored for up to 72 hours. The storage is solely for reconstructing safety-relevant incidents. It is ensured that neither license plates nor individuals are identifiable. Video data is only shared with competent authorities or the police and only in specific cases.

Webcams on motorways and expressways may be temporarily out of service for various reasons, including technical malfunctions, maintenance work, operational use, replacement of outdated cameras, construction sites with interrupted power supply or data protection regulations requiring temporary deactivation.

ASFINAG continuously generates current traffic information and provides it to external providers such as radio stations, mapping services, and vehicle assistance systems. However, the publication and timing of the announcements are at the discretion of the third-party providers.

If you encounter technical difficulties while using the ASFINAG app, we recommend the following steps:

1. Restart the app or open and minimize it several times.
2. Clear the app data and cache.
3. Enable cookies if they are disabled.
4. Check for updates and update the ASFINAG app if necessary.

If the issue persists, please contact us via the contact form. To process your request quickly, we require the following information:

• Device type and operating system (including version number)
• The version of the ASFINAG app being used
• For issues with push notifications: the notification ID from the app settings
• Optionally: a screenshot of the error message

ASFINAG offers several digital services that provide reliable and up-to-date traffic assessments:

• Travel Times Portal at asfinag.at/reisezeiten – accessible with all common internet browsers
• Route Planner at asfinag.at/routenplaner – for individual route planning
• ASFINAG App – available for mobile devices with Android or iOS operating systems
  These services support safe and efficient mobility – both during travel preparation and on the go.