Welcome to the ASFINAG Help Centre!

With the digital section toll, you pay in advance for a specific section toll segment in Austria. When purchasing a section toll product, your vehicle license plate is activated for the selected section toll segment. This allows you to pass through the ASFINAG toll station without stopping. 

Purchasing section toll products 

Section toll products (single trip or multi-trip card) can be purchased most easily in the ASFINAG-Mautshop, via the ASFINAG app, at ASFINAG vending machines, or from our local partners (ARBÖ, ÖAMTC, etc.). 

Validity 

A single trip section toll ticket can be used for one year from the date of purchase and is valid for one trip on the selected route. The multi-trip card can be used for one year from the chosen start date for unlimited trips on the selected section toll segment. 

Which lanes can I use at the toll station if I have a valid single trip toll ticket, multi-trip card, or am registered for the FLEX service?

If you purchase certain digital toll products as a consumer online in the ASFINAG Mautshop or the ASFINAG App, the European consumer protection period applies. 

This period allows you to withdraw from the purchase within 14 days without providing a reason. 
Since withdrawal is also possible by post, ASFINAG additionally considers 3 days for postal delivery. 
Therefore, validity begins no earlier than the 18th day after purchase. 

Which products are subject to the 18-day period? 

The 18-day period applies only if you purchase the following products as a consumer online: 

• Digital 2-Month Vignette 

• Digital Annual Vignette 

These products can be used immediately: 

The following digital products can be used immediately, even if purchased in the ASFINAG Mautshop as a consumer: 

• Digital 1-Day Vignette 

• Digital 10-Day Vignette 

• Digital Section Toll Single Trip 

• Digital Section Toll Multi-Trip Card 

• Digital Section Toll FLEX 

Example for the 18-day period 

You purchase a Digital Annual Vignette in the ASFINAG Mautshop as a consumer on January 15th. 
→ The earliest start of validity is February 2nd. 
→ Only from this day are you allowed to use the toll road network. 

For the Digital 2-Month Vignette, you can manually select a later validity date (e.g., April 5th), but not earlier than 18 days after purchase. 

Who is considered a consumer? 

You are considered a consumer if you purchase a digital toll product in the ASFINAG Mautshop for private purposes. 
In this case, the consumer protection period applies. 

This period does not apply to purchases: 

• at a toll station 

• from an authorized online distributor 

• from a local distributor 

• at ASFINAG vending machines 

In these cases, you can purchase digital toll products for immediate use, and there is no right of withdrawal. 

 Who is considered an entrepreneur? 

You are considered an entrepreneur if you purchase as part of your activity as an entrepreneur. 
In this case, you can purchase all digital toll products in the ASFINAG Mautshop or the ASFINAG App for immediate use, and there is no right of withdrawal. 

Austria charges tolls on motorways and expressways. The system varies depending on the vehicle weight:

For cars, motorcycles, and light motorhomes (up to 3.5 t): Vignette

What is the vignette?
The vignette is a time-based toll for almost all motorways and expressways. It is available as a sticker vignette or digital vignette.

What variants are available?

• 1-day vignette (digital only)
• 10-day vignette
• 2-month vignette
• Annual vignette (valid for 14 months: from 1 December to 31 January of the following year)

Where to buy?
At the ASFINAG Mautshop, via the ASFINAG App, at petrol stations, ÖAMTC, ARBÖ, and other partners.

Important:
Without a valid vignette, you risk a replacement toll or a fine of up to €3,000. If the Digital Vignette is purchased via distance selling (e.g., as a private individual in the ASFINAG Mautshop or via the ASFINAG app), it is valid at the earliest from the 18th day after the online purchase. 1-day and 10-day vignettes are excluded — the waiting period does not apply to them.

Section toll for specific routes

• What is the section toll?
  For certain tunnels and Alpine crossings (e.g., Brenner, Tauern, Karawanken), an additional section toll is charged.

• Digital section toll:
  License plate is registered, barriers open automatically – no need to stop.
  Available for purchase at the Mautshop, via the ASFINAG App, or at vending machines.
  Valid until use, maximum 1 year.

For trucks, buses, and heavy motorhomes (over 3.5 t): GO toll

• How does the GO toll work?
  It is distance-based: charged per kilometer driven. Requirement: GO-Box in the vehicle.
• Tariff features:
  Number of axles, emission class, CO₂ class (relevant since 2024).
• Payment:
  Via GO Direkt or other payment providers.
  Management and information available in the SelfCare portal.

Control & penalties

• The toll is monitored via control cameras and mobile checks (toll supervision).
• In case of missing or invalid toll: replacement toll or administrative fine.

Practical tips for tourists

• Buy the vignette before entering the toll network.
• Digital products are conveniently available online at https://shop.asfinag.at/.
• Check the validity of your digital products at https://evidenz.asfinag.at/.
• For trucks: enter CO₂ data in time to ensure correct tariffs.

You can get a GO-Box for a processing fee of EUR 12. There are different ways to get a GO-Box:

• GO point of sale

You can collect the GO-Box from any of our GO points of sale in Austria and overseas. The possible payment methods are prepaid or postpaid.. For postpaid, you need an approved means of payment (see Appendix 2 of the Tolling Regulations).

• Online in the SelfCare portal

You can order a GO-Box online in the SelfCare Portal if you already have an active GO-Box. You need an active contract to access the SelfCare portal. A collection code will be sent to your e-mail address. You can use this code to collect the GO-Box from any GO point of sale within three months. Only the postpaid payment method is possible here (see Appendix 2 of the Tolling Regulations).

• GO Direkt 

GO Direkt customers have the option of having the GO-Box sent to them within the European Union. For packaging and shipping of the GO‑Box, an additional flat‑rate shipping charge of €14.90 per GO‑Box is payable. You can also collect the GO-Box with a pick-up code at a GO point of sale. 

Before the journey, check the vehicle declaration that you receive at the GO point of sale when you purchase the GO-Box to see whether the data stored on the GO-Box is correct, in particular:

• Licence plate number and country of registration
• Basic category (minimum number of axles)
• Rate characteristic (CO₂ emission class, EURO emission class, vehicle type)

You can change this data at any GO point of sale and print out the updated vehicle declaration.

You can download the current vehicle declaration at any time in the SelfCare portal or via the following query after identifying yourself by means of your personal account number (PAN) and on-board unit identification number (OBU ID).

The GO-Box must be properly and permanently affixed to the windscreen during the journey so that communication between the on-board unit and the toll gantry is guaranteed. Find out here how to properly install the GO-Box.

Before your journey, also check whether the number of axles is set correctly on the GO-Box.

When passing under a toll gantry, the GO-Box will alert you with an acoustic signal to confirm that the toll has been paid (or not paid) and to indicate any need for action.

To ensure that the toll is debited correctly, familiarise yourself with the functions and acoustic signals of the GO-Box here.

You must provide us with evidence for the following rate-relevant characteristics:

1. CO₂ emission class 5, 4, 3, 2

2. EURO emission class EURO VI, EEV, EURO V, EURO IV

3. Vehicle type bus 

Please note:

• The GO point of sale does not check any evidence! At the GO point of sale, you only need to provide the rate-relevant characteristics of your vehicle (according to the registration certificate, etc.).

• You must provide ASFINAG with the evidence within 30 days of disclosing (declaring) or changing a rate-relevant characteristic at a GO point of sale.

• If you provide the evidence to ASFINAG before declaring a rate-relevant characteristic, the rate-relevant characteristics are already stored when the GO-Box is collected.

• Evidence of the rate-relevant characteristics is only deemed to have been successfully provided once you have received our written confirmation. 

And another tip: you can use the CO₂ emission class calculator to determine the CO₂ emission class for your vehicle and then upload the evidence to us.

Please contact our ASFINAG Service Center by phone at 0800 400 12 400 (free of charge from Austria and Germany) or via the short code *200 (free of charge from Austrian mobile networks).

Changing speed limits are preventive measures to avoid traffic jams and to dissolve vehicle clusters.
Variable speed limits are activated automatically during specific traffic situations to prevent congestion and break up vehicle clusters (groups of vehicles driving closely together). For example, our automatic detection system can identify several vehicles driving closely together as an impending traffic jam and trigger a variable speed limit (e.g., 100–80–100 or 80–60–80).
In the actual traffic jam area, the speed is not further restricted; instead, the message "STAU" (traffic jam) is displayed on electronic signs.

The competent authorities, in particular the police, are solely responsible for carrying out speed controls as well as sanctioning speed violations. As the road operator, we only perform supporting tasks, such as installing traffic signs or displaying speed information on electronic boards.

If you have received an anonymous penalty notice due to a speed violation, please contact the issuing authority directly.