If you purchased a digital toll product online in the ASFINAG Mautshop as a consumer or from an authorized online distributor (ADAC, Autopay, Tolltickets), you can withdraw from the purchase within 14 days from the purchase date.

How to cancel a toll product in your ASFINAG account

1. Log in to your ASFINAG account
   (or create a new account first)

2. Click on „My Account“ and then on „My Products“.

3. Select the product that is not yet valid.

4. Click on „Additional Services“ and choose „Cancel Product“.

5. Confirm the withdrawal.

Purchase from an authorized online distributor (ADAC/ Tolltickets/ Autopay)

The withdrawal must be made directly with your distributor.

I purchased a toll product but cannot see it in my ASFINAG account. What should I do?

Cancellation of a digital toll product before the start of validity is not possible if:

• the purchase was made as an entrepreneur

• the product was purchased on-site (e.g., toll station, vending machine)

If you purchased a digital toll product online in the ASFINAG Mautshop as a consumer or from an authorized online distributor (ADAC, Autopay, Tolltickets), you can withdraw from the purchase within 14 days from the purchase date.

Special Conditions

Digital Vignette

• 1-Day Vignette: Once it becomes valid, the right of withdrawal no longer applies.

• 10-Day Vignette: If you explicitly requested early usage at the time of purchase, you must pay a proportional fee upon withdrawal.
  After the validity of the digital 10-day vignette expires, the right of withdrawal no longer applies.

• Two-Month Vignette, Annual Vignette: Once the validity begins, the right of withdrawal no longer applies.

Digital Route Toll

• Single Trip Ticket: Once you pass the toll station and thereby start the single trip, the right of withdrawal no longer applies.

• Multi-Trip Card: If you explicitly requested early usage at the time of purchase, a proportional fee for already used trips will be charged upon withdrawal.

How to cancel a toll product in your ASFINAG account

1. Log in to your ASFINAG account
   (or create a new account first)

2. Click on „My Account“ and then on „My Products“.

3. Select the product that is not yet valid.

4. Click on „Additional Services“ and choose „Cancel Product“.

5. Confirm the withdrawal.

I purchased a toll product but cannot see it in my ASFINAG account. What should I do?

Purchase from an authorized online distributor (ADAC, Autopay, Tolltickets)

The withdrawal must be made directly with your distributor.

No Withdrawal

Withdrawal is not possible if:

• you purchased the digital vignette at a sales point or an ASFINAG sales machine

• the digital annual vignette was purchased as a continuation of a subscription

• the purchase was made as an entrepreneur

If you purchased a digital route toll single trip online in the ASFINAG Mautshop as a consumer or from an authorized online distributor (ADAC, Autopay, Tolltickets), you can withdraw from the purchase within 14 days from the purchase date.

Returning route toll single trips after the 14-day withdrawal period is not possible. However, the unused ticket is valid for one year, and you can transfer it to another license plate for free in your ASFINAG account.

Important: Once you pass the toll station and start the single trip, the right of withdrawal no longer applies.