Help Centre

Cancellation / withdrawal

Welcome to the “Cancellation / Withdrawal” section.  
Here you’ll find answers to frequently asked questions about canceling or withdrawing digital toll products.  

All questions - Cancellation / withdrawal

Please note that withdrawal is only possible within 14 days after purchase. If you are a company, you do not have the right to withdraw from online purchases. Only consumers can cancel toll products that are not yet valid in their customer account:

  • "Create new ASFINAG account" or click "Log in".
  • Click "My account" and then "My products". 
  • Select the product to be modified.
  • Under "Other services", you can cancel the product.
  • In the event of a timely cancellation, all payments made will be refunded within 14 days of receipt of the cancellation notice at the latest. 
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There is no provision for the return of individual section toll trips. The unused ticket is valid for one year and can be changed to a different licence plate number in the customer account in the ASFINAG toll shop. 

As a consumer, you have a 14-day right to withdraw from an online purchase.

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Please note that only consumers can make use of the right of withdrawal, and not persons in the exercise of a self-employed, business activity (companies).

A withdrawal is only possible within 14 days of purchase. 

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