My account
Here you will find answers to the most frequently asked questions about the selected category Vignette and section tolls: My accountAll questions - My account
- Please check first whether your details were correct. You will receive an error message if your e-mail address or password are incorrect.
- If you have forgotten your password, please click "Reset password".
- It is also possible that you are not yet registered in the ASFINAG account. To check this, please also click "Reset password". If there is no ASFINAG account with your e-mail address yet, you will receive a corresponding error message.
- To do so, please visit the ASFINAG account homepage and click "Register" under "Create account".
- Select the account type and follow the corresponding instructions.
- Enter your e-mail address, assign a password and click "Create account".
- You will then receive an e-mail to the e-mail address you have entered, asking you to confirm it.
For more information, please see the "Questions & Answers" section of the ASFINAG toll shop.
For more information, please see the "Questions & Answers" section of the ASFINAG toll shop.
ASFINAG attaches great importance to the protection of your personal data. If the use of our website is not possible without the provision of said data, the use of your personal data (such as name, address, e-mail address) is always voluntary and is performed only with your consent. This also applies to the transfer of your personal data to third parties (subsidiaries or other third parties).
We have applied the necessary technical and organisational measures according to the legal requirements for electronic communication and data protection.
You have the right to access, correct or delete your personal data at any time. For the purpose of the technical operation of the website, the IP address, date, time and pages viewed are recorded when visiting the ASFINAG website. These are used exclusively from a technical point of view for traceability in the event of a fault and troubleshooting. This data will not be disclosed to third parties. For further details, please see the privacy policy.
- Open the ASFINAG Toll Shop and click "Log in".
- Click "Create ASFINAG account":
- Select the account type and follow the corresponding instructions.
- Enter your e-mail address, assign a password and click "Create account".
- You will then receive an e-mail to the e-mail address you have entered, asking you to confirm it.
You have direct access to your purchased products and can use our additional services:
- Manage personal data
View and change personal data easily at any time - Manage digital toll products and subscriptions
Conclude and change subscriptions, easily re-purchase products, activate reminder function before expiry of digital toll product - Use the FLEX digital section toll
Register for the free FLEX service, drive through all 6 section toll segments and have them debited from your saved means of payment. - Overview all products and services
View all purchased products, manage means of payment, reprint order confirmations and invoices - Assign products
Add previously purchased digital toll products with product ID to the customer account
Click "Forgotten password" in the login screen and enter the e-mail address with which your customer account is registered.
You will then receive a link to change your password. If you click this link, you will be taken to a page where you can assign a new password.
If you delete your account, all your account information on asfinag.at, in the Toll Shop and in the ASFINAG app will be lost. This has no effect on products that have already been purchased (and are still valid).
ASFINAG attaches great importance to the protection of your personal data. If the use of our website is not possible without the provision of said data, the use of your personal data (such as name, address, e-mail address) is always voluntary and is performed only with your consent. This also applies to the transfer of your personal data to third parties (subsidiaries or other third parties).
We have applied the necessary technical and organisational measures according to the legal requirements for electronic communication and data protection.
You have the right to access, correct or delete your personal data at any time. For the purpose of the technical operation of the website, the IP address, date, time and pages viewed are recorded when visiting the ASFINAG website. These are used exclusively from a technical point of view for traceability in the event of a fault and troubleshooting. This data will not be disclosed to third parties. For further details, please see the privacy policy.
You can subsequently assign the following products to your customer account:
- Digital vignettes and digital section toll products that you have purchased at a point of sale, toll station, vending machine or Toll Shop without logging into your customer account
- Section toll multi-trip cards that you purchased at a toll station
To assign a product to your account:
- "Create new account" or click "Log in".
- Click "Services" and "Assign products".
- Enter the product ID of your order (see order confirmation) and click "Assign product".
Please note that toll stickers cannot be allocated to your customer account.
You will find the product ID on your order confirmation.
You will receive the order confirmation immediately after purchasing a digital toll product. If you have purchased the digital toll product in your customer account, you can download the order confirmation at any time under "My account" and "My products".