We place great importance on keeping construction times as short as possible.

When driving by, you may not immediately see the full scope of a construction project.

In addition to visible work, such as asphalt paving, we also renovate hidden elements: our drainage system, electromechanical equipment, and more.

If a section contains many bridge structures, this automatically leads to longer construction times, as bridge renovations are more complex and demanding.

At the same time, we must consider other important factors:

• Building materials often require specific conditions for proper installation.

• Some tasks require a dry surface (e.g., markings).

• Concrete needs sufficient time to cure to bear loads.

• Certain tasks can only be completed in a specific sequence.

Please contact our ASFINAG Service Center by phone at 0800 400 12 400 (free of charge from Austria and Germany) or via the short code *200 (free of charge from Austrian mobile networks).

The competent authorities, in particular the police, are solely responsible for carrying out speed controls as well as sanctioning speed violations. As the road operator, we only perform supporting tasks, such as installing traffic signs or displaying speed information on electronic boards.

If you have received an anonymous penalty notice due to a speed violation, please contact the issuing authority directly.

ASFINAG stores video data only under specific conditions and in accordance with applicable data protection regulations.

• Cameras in open areas (webcams): transmit live images only, without storing them.

• Cameras at service areas: store video data for up to 48 hours.

• Cameras in tunnels: store video data for up to 72 hours. Storage is solely for reconstructing safety-relevant incidents. It is ensured that neither number plates nor individuals are identifiable.

For this purpose we offer several digital services that enable a reliable and up-to-date assessment of the traffic situation:

• Route planner – for individual route planning

• Traffic information – information about current traffic conditions

• ASFINAG Travel Times – corridor widgets with real-time data

• ASFINAG App – available for mobile devices running Android or iOS

These services support safe and efficient mobility — both when preparing a trip and while on the road.

For safety reasons, we spread salt even when it may not seem absolutely necessary. We rely on precise weather forecasts provided by modern road weather information systems.

We prefer to use brine, a salt-water mixture, as it can be distributed more easily and evenly than coarse road salt. Even before the first snowfall, we apply brine because it forms a thin protective layer on the road, preventing snow and ice from adhering and reducing the risk of black ice.
Another advantage of brine is that it reduces the overall consumption of road salt, as it can be applied more precisely and efficiently.

With our black ice early warning systems, which monitor residual salt levels and temperature, we can deploy our spreading vehicles optimally—ensuring high levels of safety.

Our snowplows operate around the clock during appropriate weather conditions. On average, our routes are cleared every 90 to 120 minutes by our winter service. Whether you encounter a snowplow depends on chance, especially if it is operating on the opposite carriageway.

• We clean the rest areas (including restrooms) several times daily between 6 a.m. and 9 p.m.
• The condition of the facilities also depends on the behavior of travelers.
• We appreciate your cooperation in keeping our restroom facilities clean.
• In the event of technical issues, we ensure repairs are carried out as quickly as possible.

Possible causes of damage to your vehicle:

• object on the roadway

• pothole

• mowing work

• snow removal

• roadworks

The damage must be reported via the contact form.

The following documents are required:

• informal description of the incident providing a detailed account of how the damage occurred, along with as precise information as possible regarding time and location (name of the motorway or expressway, kilometer point, before/after which exit, in which direction of travel, etc.)

• cost estimate or repair invoice

• police report (if the incident was reported to the police immediately or shortly thereafter)

• photos of the damage

Once the documents have been received, the case will be reviewed. You will then be contacted either by us or by the responsible insurance company.

Please check online via Fundservice Österrreich to see whether your item has already been found. Items found by us are usually handed over to the lost property office promptly.

You can also send us your loss report using the contact form “Report loss” linked below.

Note: You will only receive a response to your loss report if the lost item has actually been found by us. If this is not the case, you will not receive any further message from us.