Damage Cases
Report Damage? Here's How to Proceed.
Damage to your vehicle – whether caused by a pothole, an object on the road, or during mowing work – is frustrating.
Here's how to correctly report damage to your vehicle: To ensure we can process your report quickly and efficiently, you can find all the important information and documents we need from you under Questions and Answers.
All questions - Damage Cases
Possible causes of damage to your vehicle:
object on the roadway
pothole
mowing work
snow removal
roadworks
The damage must be reported via the contact form.
The following documents are required:
informal description of the incident providing a detailed account of how the damage occurred, along with as precise information as possible regarding time and location (name of the motorway or expressway, kilometer point, before/after which exit, in which direction of travel, etc.)
cost estimate or repair invoice
police report (if the incident was reported to the police immediately or shortly thereafter)
photos of the damage
Once the documents have been received, the case will be reviewed. You will then be contacted either by us or by the responsible insurance company.
If you have caused damage yourself – for example to a guardrail or a traffic sign – please use the contact form to report it.
Please note: In the event of damage you have caused on the road network, you must always call the police. If the damage concerns facilities at an ASFINAG toll station, please report it to the staff at the toll station while still on site.