There are different ways to get a GO-Box. These depend on the desired payment method (prepaid or postpaid):

GO point of sale

You can get a GO-Box at a GO point of sale for a processing fee of EUR 5. The possible payment methods are prepaid or postpaid.. For postpaid, you need an approved means of payment (see Appendix 2 of the Tolling Regulations).

Online in the SelfCare portal

You can order a GO-Box online in the SelfCare Portal if you already have an active GO-Box or use GO Direkt. Only the postpaid payment method is possible here (see Appendix 2 of the Tolling Regulations).

By post for GO Direkt customers

GO Direkt customers have the exclusive option of having the GO-Box sent to them within the European Union. 

Select the payment method: Prepaid or postpaid.

• For prepaid, top-up at least EUR 75 at the GO point of sale.
• For postpaid, you need an approved means of payment (see Appendix 2 of the Tolling Regulations).

Present your vehicle's registration certificate and have the following data ready:

• Vehicle license plate number
• Country of registration
• Vehicle type: truck / motorhome or bus 
• Basic category (minimum number of axles of the vehicle)
• for postpaid: Means of payment
• Rate-relevant characteristics requiring evidence: CO₂ emission class, EURO emission class, vehicle type bus 
• Name and address
• E-mail address for free services (e.g. wrong number warning)

Finally, you will receive the vehicle declaration. On this you will find important information such as the on-board unit number (OBU-ID) or your personal identification number (Personal Account Number – PAN).

Please check the data on the vehicle declaration immediately and have any incorrect information corrected on site.

Take the vehicle declaration with you on every journey!

Before the journey, check the vehicle declaration that you receive at the GO point of sale when you purchase the GO-Box to see whether the data stored on the GO-Box is correct, in particular:

• Licence plate number and country of registration
• Basic category (minimum number of axles)
• Rate characteristic requiring evidence (CO₂ emission class, EURO emission class, bus vehicle type)

You can change this data at any GO point of sale and print out the updated vehicle declaration.

You can download the current vehicle declaration at any time in the SelfCare portal or via the following query after identifying yourself by means of your personal account number (PAN) and on-board unit identification number (OBU ID).

The GO-Box must be properly and permanently affixed to the windscreen during the journey so that communication between the on-board unit and the toll gantry is guaranteed. Find out here how to properly install the GO-Box.

Before your journey, also check whether the number of axles is set correctly on the GO-Box.

When passing under a toll gantry, the GO-Box will alert you with an acoustic signal to confirm that the toll has been paid (or not paid) and to indicate any need for action.

To ensure that the toll is debited correctly, familiarise yourself with the functions and acoustic signals of the GO-Box here.