Operation
Using the GO-Box correctly – how it works.
Here you’ll find useful information about the correct use of your GO-Box.
Learn how to interpret the function display correctly, what to pay attention to while driving, and how to ensure smooth toll recording.
All questions - Operation
Before the journey, check the vehicle declaration that you receive at the GO point of sale when you purchase the GO-Box to see whether the data stored on the GO-Box is correct, in particular:
- Licence plate number and country of registration
- Basic category (minimum number of axles)
- Rate characteristic (CO₂ emission class, EURO emission class, vehicle type)
You can change this data at any GO point of sale and print out the updated vehicle declaration.
You can download the current vehicle declaration at any time in the SelfCare portal or via the following query after identifying yourself by means of your personal account number (PAN) and on-board unit identification number (OBU ID).
The GO-Box must be properly and permanently affixed to the windscreen during the journey so that communication between the on-board unit and the toll gantry is guaranteed. Find out here how to properly install the GO-Box.
Before your journey, also check whether the number of axles is set correctly on the GO-Box.
When passing under a toll gantry, the GO-Box will alert you with an acoustic signal to confirm that the toll has been paid (or not paid) and to indicate any need for action.
To ensure that the toll is debited correctly, familiarise yourself with the functions and acoustic signals of the GO-Box here.
Pay attention to the signal beeps of the GO-Box. Beeps inform you about transactions between the GO-Box and the toll gantry when driving through the toll gantries.
Attention! Signal tones do not inform about an incorrectly set category (number of axles).
Signal tone | means for you |
1 short beep | Transaction ok |
2 short beeps | Transaction ok However, please drive to the nearest GO point of sale where you will receive further information, otherwise your GO-Box will be blocked. Possible information: Prepaid credit is running out, a data change is necessary, the GO-Box needs to be replaced or certain deadlines are about to expire. |
4 short beeps | Transaction not ok No toll has been debited. GO-Box disabled! Please pay the toll at a GO point of sale within 5 hours and 100 km and have the GO-Box unlocked. A retroactive payment via our Service Center or the SelfCare portal is not possible in this case. |
No acoustic signal | No transaction Please drive to the nearest GO point of sale, where you can obtain further information. Further information is also available from our Service Center. |