With this letter, we inform you that you have not properly paid the substitute toll. You receive this letter if you have not responded within the four-week payment deadline of the „Request for payment of substitute toll“.

In this case, ASFINAG is legally obliged to file a report with the competent authority. Subsequently, the authority will send you a letter.

Contacting ASFINAG or the authority does not affect the procedure.

Please wait until you are contacted in writing by the authority.

Can I pay the substitute toll after the payment deadline has passed?

ASFINAG always addresses a payment request to the registered owner of the vehicle at the time of the incident. The address is taken from the national vehicle registration database.

If you have not received a payment request but directly an „Information about the expiration of the payment deadline“, this usually means:

• The substitute toll could not be delivered.
• A payment request is considered delivered by law if it is sent to the address listed in the registration database – regardless of whether it actually reached you.
• The four-week payment deadline was therefore not met.
• ASFINAG is legally required to file a report with the competent authority.
• The authority will then contact you in writing.

What does this mean for you?

• Contacting ASFINAG or the authority does not affect the procedure.

You will be informed in writing by the authority and learn how to proceed.

ASFINAG always addresses a payment request to the registered owner of the vehicle at the time of the incident. The address is taken from the national vehicle registration database.

If you have not received a payment request but an official letter, this usually means:

• The payment request could not be delivered.
• A payment request is considered delivered by law if it is sent to the address listed in the registration database – regardless of whether it actually reached you.
• The four-week payment deadline was therefore not met.
• ASFINAG is legally required to file a report with the competent authority.

What does this mean for you?

• Contacting ASFINAG or the authority does not affect the procedure.
• In the official letter, you will find explanations about the procedure and the contact details of the competent authority (contact person, email address).

Note:

You do not have a legal right to always receive a substitute toll request before an official report is filed.

This means:

Even if you have not received a payment request, a report may be filed – for example, if the payment request could not be delivered or the payment deadline was not met.

The payment deadline for the substitute toll is stipulated in the Federal Roads Toll Act.

If this deadline has passed, the substitute toll can only be paid if we have not yet filed a report with the competent authority.

It is best to contact us by phone if you want to know whether you can still pay the substitute toll or if we have already filed a report.

You can find our contact details in the letter „Information about the expiration of the payment deadline“.

You have four weeks to pay the substitute toll.

This payment deadline is stipulated in the Federal Roads Toll Act.

The deadline starts on the day the payment request is issued. It is important that the full amount is received on time in the specified account and that the correct payment reference is provided.

If you do not pay the substitute toll properly, ASFINAG will forward the case to the competent authority.

You will be informed in writing by the authority and learn how to proceed.

Contacting ASFINAG or the authority does not affect the procedure.

Please first check if your payment overlapped with the receipt of the official letter.

It may happen that an official letter was already issued before your payment reached us.

Check your payment

Review your payment carefully and verify:

• correct payment reference
• correct IBAN and recipient
• payment made within the four-week payment deadline
  (The deadline starts on the date the payment request was issued.)

If you notice any discrepancies, please contact us.

Why you received an official letter despite payment

• If the substitute toll is not paid properly, ASFINAG forwards the case to the competent authority.
• Contacting ASFINAG or the authority does not affect the procedure.

What happens to your payment?

If you paid the substitute toll after we had already filed a report, the amount will be refunded to you minus a processing fee of 15 EUR.

The payment could not be assigned

In this case, the amount received by us will be fully refunded. This happens, for example, if:

• the payment reference is missing or incorrect
• the payment was transferred to the wrong account
• the payment cannot be clearly assigned

This rule is directly derived from the Mautordnung: Payments without a correct payment reference or to an account other than the specified one must be fully refunded.

The payment was incomplete

In the case of partial payment, the amount will be refunded minus a processing fee of 15 EUR.

Important:

In such cases, please ensure that the substitute toll is paid correctly and in one amount within the payment deadline.

It is best to use the QR code on the payment request.
This automatically transfers:

• IBAN,
• payment recipient,
• and the correct identification number – and your payment can be clearly and correctly assigned.

The payment was late

If the substitute toll was paid only after an official report, after the deadline had passed, the amount will be refunded minus a processing fee of 15 EUR. In this case, you can no longer pay the substitute toll.

The authority always contacts you in writing.

You will receive an official letter containing:

• information about the matter
• an explanation of how you can proceed
• the contact details of the competent authority (contact person, email address)

Important:

Once we have filed a report with the competent authority, we no longer have any influence on the procedure. Please contact the authority with any questions.