In the letter "Information on the Expiry of the Payment Deadline," we inform you that you have not properly paid the substitute toll. You receive this letter if you have not made the payment within the four-week payment period specified in the "Request for Payment of a Substitute Toll." In this case, we are legally obligated to file a report with the competent authority. This authority will then initiate an administrative penalty procedure against you.

Contacting ASFINAG or the authority has no influence on the procedure. Please wait until you are contacted in writing by the authority.

Do you have questions about the substitute toll?

ASFINAG always addresses requests for substitute toll to the registered owner of the vehicle at the time of the offense. This owner is identified through the relevant vehicle registration database. There is no subjective right to receive this request for substitute toll.

The deadline for paying the substitute toll is stipulated in the Federal Roads Toll Act. You can contact us by phone to find out whether your case has already been forwarded to an authority or whether you can still pay the substitute toll. You can find our contact details in the letter "Information on the Expiry of the Payment Deadline."

Please check whether your payment coincided with the receipt of our letter.

Also, verify your transfer for the following points:

• Purpose of payment with the correct identification number
• Correct IBAN and correct recipient of payment
• Transfer made within the four-week payment period

In case of discrepancies, please contact us.

If the substitute toll is paid after a report has been filed, the amount will be refunded to you, minus a processing fee of EUR 15.00.

The authority will contact you in writing. Please wait for the letter from the authority. In this letter, you will find explanations about the course of the administrative penalty procedure as well as the contact details of the competent authority (contact person, email address, etc.).