If you wish to deregister your vehicle licence plate from the Austrian GO toll system and return your GO-Box to us, you can do so in two ways:

• Returning the GO-Box to a GO point of sale
  
  
• Return by post:
  OBU returns
  Rosenbach 130
  9183 Rosenbach
  Austria

When returning the unit by post, please note the following two points:

1. Have the GO-Box deactivated before sending it to avoid toll collections. Provide your PAN (Personal Account Number). You will find this on the vehicle declaration and on every point of sale receipt.
   
   
2. Return the GO-Box only from EU countries! Unfortunately, it is not possible to return a GO-Box that is no longer required from non-EU countries due to customs costs. Please return the unit to a GO point of sale.

You will receive a refund of the remaining credit on pre-pay GO-Boxes:
Did you top up the credit in cash? Please provide us with your bank details for the transfer.
Are you returning the GO-Box to a GO point of sale? You will receive your remaining credit in cash right away.
Did you last top up with a card? We will refund the remaining credit to that card.