If you purchase certain digital toll products as a consumer online in the ASFINAG Mautshop or the ASFINAG App, the European consumer protection period applies. 

This period allows you to withdraw from the purchase within 14 days without providing a reason. 
Since withdrawal is also possible by post, ASFINAG additionally considers 3 days for postal delivery. 
Therefore, validity begins no earlier than the 18th day after purchase. 

Which products are subject to the 18-day period? 

The 18-day period applies only if you purchase the following products as a consumer online: 

• Digital 2-Month Vignette 

• Digital Annual Vignette 

These products can be used immediately: 

The following digital products can be used immediately, even if purchased in the ASFINAG Mautshop as a consumer: 

• Digital 1-Day Vignette 

• Digital 10-Day Vignette 

• Digital Section Toll Single Trip 

• Digital Section Toll Multi-Trip Card 

• Digital Section Toll FLEX 

Example for the 18-day period 

You purchase a Digital Annual Vignette in the ASFINAG Mautshop as a consumer on January 15th. 
→ The earliest start of validity is February 2nd. 
→ Only from this day are you allowed to use the toll road network. 

For the Digital 2-Month Vignette, you can manually select a later validity date (e.g., April 5th), but not earlier than 18 days after purchase. 

Who is considered a consumer? 

You are considered a consumer if you purchase a digital toll product in the ASFINAG Mautshop for private purposes. 
In this case, the consumer protection period applies. 

This period does not apply to purchases: 

• at a toll station 

• from an authorized online distributor 

• from a local distributor 

• at ASFINAG vending machines 

In these cases, you can purchase digital toll products for immediate use, and there is no right of withdrawal. 

 Who is considered an entrepreneur? 

You are considered an entrepreneur if you purchase as part of your activity as an entrepreneur. 
In this case, you can purchase all digital toll products in the ASFINAG Mautshop or the ASFINAG App for immediate use, and there is no right of withdrawal. 

If you cannot wait for the 18-day period when purchasing a digital 2-month vignette or annual vignette, you can obtain a digital toll product with immediate validity from a local sales partner. 

Note: When purchasing on-site (e.g., toll station, sales partner), you do not have a right of withdrawal. 

These products can be purchased for immediate use: 

The following digital products can be used immediately, even if purchased in the ASFINAG Mautshop as a consumer: 

• Digital 1-day vignette 

• Digital 10-day vignette 

• Digital section toll for a single trip 

• Digital section toll multi-trip card 

• Digital section toll FLEX  

Yes. As long as your digital toll product is not yet valid, you can change the validity period for free in your ASFINAG account. 

Digital products purchased from authorized online sales partners 

If you purchased your digital toll product from an authorized online sales partner (e.g., ADAC, Autopay, Tolltickets), you must adjust the validity period there. 

Products purchased on-site from a sales partner (e.g., gas station, ÖAMTC, ARBÖ) or in the ASFINAG Mautshop as a non-registered customer: 

To change the validity, you must first assign the product to your ASFINAG account. You will need the product ID, which can be found on your order confirmation. 

Only then can you edit the validity period in your ASFINAG account. 

You can change the validity: 

• postpone it or 

• bring it forward 

  • the 18-day rule applies here for the earliest possible start date if you purchased a digital 2-month vignette or annual vignette in the Mautshop as a consumer. 

Can I change the vehicle license plate before the validity begins?

How can I check if my product is already valid? 

You can see the current status: 

• in your ASFINAG account under "My Products", 

• on your order confirmation, 

• or via the validity query at evidenz.asfinag.at. 

Example 

You purchased a 10-day vignette, valid from July 10. 

However, your vacation is postponed to July 24. 

→ You must adjust the start of your vignette no later than July 9 at 11:59 PM in your ASFINAG account. 

Restriction for short-term vignettes 

For 1-day, 10-day, and 2-month vignettes, the validity cannot be postponed beyond November 30. 

From December 1, the new vignette year with new tariffs begins. 

First, ensure that the validity of your product can be changed.

How to change the validity (step by step): 

1. Log in to your ASFINAG account or create a new account. 

2. If necessary, add the product to your account. Click on "Services" and then "Assign Products". Enter the product ID and complete the product assignment. 

3. Click on "My Account" and then "My Products". 

4. Select the product you want to change. 

5. Under "Edit Product", you can adjust the validity period. 

6. Save the change. 

The change will take effect immediately, provided the product is not yet valid. 

Please check before each trip whether your digital toll products are valid. 
You have the following options: 

1.In your ASFINAG account or ASFINAG app 
After logging in, you can see all digital toll products under "My Products", including validity, license plate, and period. 

2.Via the validity query at evidenz.asfinag.at 

Enter the registration country and your vehicle's license plate. The following will be displayed: 

• Already valid digital toll products (Digital vignette, Digital route toll, Digital route toll FLEX) 

• digital toll products with a future validity start 

• Validity period of the digital toll products 

3.On your order confirmation 
On your order confirmation, you will find: 

• the validity period, 

• the registered license plate, 

• the purchased product, 

• as well as the product ID. 

Special options for route toll multi-trip cards 

In addition to the above methods, you can check the validity of a Digital route toll multi-trip card in the following ways: 

At toll stations 

• via the digital displays in front of the toll lanes 

• or personally at a staffed toll booth 

With the QR code on the invoice 

On the invoice for your multi-trip card, there is a QR code. 
If you scan the QR code with your smartphone, you can see: 

• the validity period, 

• the registered license plate, 

• your remaining trips (if applicable), 

• and activate an email reminder function. 

At all staffed toll stations, you can also receive a printed invoice with a QR code if needed. 

License plates from Austria 

• Instead of crests, stickers, or spaces, please enter a hyphen after the district designation. 

• (Example: „W 12345A“ instead of „W 12334 A“) 

• If you are using a special license plate (authority, government, diplomatic, military, or black license plate), please activate the option „I do not have a standard license plate“. 

License plates from Germany 

• Instead of crests, stickers, or spaces, please enter a hyphen after the district designation. 

• (Example: „W 12345A“ instead of „W 12334 A“) 

• If you are using a special license plate (short-term, export, diplomatic, transfer, authority, or red license plate), please activate the option „I do not have a standard license plate“. 

• For electric vehicles, please make sure to include the "E" at the end of the license plate. 

License plates from other countries 

• Do not use special characters, hyphens, or spaces. 

• If you have a special license plate (short-term, export, diplomatic, transfer, authority, or red license plate), also activate the option „I do not have a standard license plate“. 

The following is displayed: 

• Already valid digital toll products (Digital Vignette, Digital Section Toll, Digital Section Toll FLEX) 

• Digital toll products with a future validity start date 

• Validity period of the digital toll products 

The information in the evidence database is updated in real time: 

• immediately after the successful purchase of a digital toll product 

• and immediately after the activation of the Digital Section Toll FLEX service 

What information is displayed in the vignette record?

1.License plate entry 

• Enter the license plate exactly as it was registered during the purchase. 

2.Only digital products can be queried 

• Sticker vignettes cannot be queried. 

• The evidence database only displays digital products. 

How do I enter my license plate for the online validity query on evidenz.asfinag.at?

From the same device (e.g., computer, laptop, tablet, or smartphone), a maximum of three queries per day is possible. This prevents large-scale or automated querying of the database. 

Yes. Through the validity query, any person can check whether a specific vehicle with its license plate has a valid digital toll product and is allowed to use toll roads. 

The evidence database exclusively displays the following information: 

• whether a valid or future digital toll product is present 

• which product is valid or will be (e.g., Digital Vignette, Section Toll Product, Digital Section Toll FLEX) 

• for which period this product is valid 

What information is not displayed? 

The validity query does not display the following data: 

• expired products 

• product details from the past 

• personal data (e.g., registration owner, address, contact information) 

• payment information 

• data from your ASFINAG account 

It is therefore not possible to obtain personal or confidential information about a person through the query. 

The evidence database only displays digital toll products that are currently valid or whose validity begins in the future. 

As soon as the last validity day has expired: 

• the product is no longer displayed, 

• and the associated data is automatically removed from the query. 
  Expired products or older details can no longer be retrieved. 

Important for the Digital Section Toll FLEX service: 

The service status will not be displayed as valid if: 

• a payment has failed, or 

• the service is blocked. 

What should I do if the payment via the Digital Section Toll FLEX service fails?

Why was the Digital Section Toll FLEX service blocked and what do I do now?

No, because the entry in the vignette record is automatic.