Help Centre

Validity

Here you will find answers to the most frequently asked questions about the selected category Vignette and section tolls: Validity

All questions - Validity

You can check the validity of your digital vignette before your journey in one of the following ways:

  • As a registered customer in your customer account or in the ASFINAG app.
  • At evidenz.asfinag.at by entering your vehicle license plate number.
    Please note: Only digital toll products that are already valid appear in the validity query. If you have purchased a product which is not yet valid, it will not be displayed in the validity query. You can check the validity period of your purchased product using your order confirmation.
  • Contact the ASFINAG Service Center by telephone on 0800 400 12 400 or +43 1 955 1266.

You can check the validity of your section toll multi-trip card before your journey in one of the following ways:

  • As a registered customer in your customer account or in the ASFINAG app.
  • At evidenz.asfinag.at by entering your vehicle license plate number.
    Please note: Only digital toll products that are already valid appear in the validity query. If you have purchased a product which is not yet valid, it will not be displayed in the validity query. You can check the validity period of your purchased product using your order confirmation.
  • Check the new digital displays at the toll stations or ask someone at a manned toll station.
  • By using the QR code on the invoice for the multi-trip card. To do this, scan the QR code with your smartphone and read out all the individual data. Here you can also activate the reminder function and receive e-mails notifying you that your toll product is about to expire. A printout of the invoice with QR code for activating the reminder function is also available at any time at manned toll stations.
  • Contact the ASFINAG Service Center by telephone on 0800 400 12 400 or +43 1 955 1266.

As long as the digital toll product is not yet valid, you can edit the validity period free of charge in your customer account. You can either postpone the validity of the product or bring it forward (taking into account the 18-day period for consumers).

You can check whether your product is already valid in your customer account, from the order confirmation or our validity query.

Example: You have purchased a 10-day vignette, valid from 10 July. However, your holiday is delayed and you will not leave until 24 July. Now you must alter the beginning of the validity of your vignette in your account by 9 July (11:59 p.m.) at the latest.

Please note that the validity of digital short-term vignettes (1-day, 10-day and 2-month vignettes) cannot begin after 30 November, as the new vignette year already begins on 1 December and new rates therefore apply.

To change the validity of a digital toll product that is not yet valid, proceed as follows:

  1. "Create new account" or click "Log in"
  2. Click "My account" and continue to "My products"
  3. Select the product to be modified
  4. Under "Edit product", you can adjust the validity

No, the terms refer to a public register, which can be accessed at evidenz.asfinag.at, and in which any person can check for free whether a vehicle has a digital toll sticker or a digital section toll, and for which periods they apply.

The validity inquiry enables anyone to ascertain whether a motorway or expressway can be used with a particular vehicle. In principle, anyone can carry out a query. The evidence database, however, only provides information on whether the vehicle has a valid digital toll product and for which periods it applies. Information about expired products or details cannot be retrieved. No personal data is disclosed.

After a successful purchase, the information appears directly in the evidence database. Expired products or details cannot be retrieved.

The database only stores information about valid digital toll products or products that are valid in the future. When the last validity period expires, the digital toll products are no longer displayed.

No, because the entry in the database is automatically deleted. 

A maximum of three queries in one day is possible from one and the same device (desktop, laptop, tablet or smartphone). This prevents allows a large-scale analysis.

Enter your number as you entered it during registration.

For licence plates from Austria and Germany: Please enter a hyphen instead of a coat of arms or plaques. If you have a "special licence plate", please refer to the note: "I do not have a standard licence plate" 

For number plates from other countries: Please do not use any special characters or spaces.  If you have a "special licence plate", please refer to the note: "I do not have a standard licence plate" 

Please check the vehicle licence plate entry. Adhesive toll stickers cannot be queried.

If you purchase as a company, all digital toll products are valid immediately and the right of withdrawal does not apply in this case. You are considered to be a company if you buy as part of your activities working for a company.

You are a consumer if you buy a digital toll product for private purposes. In the latter case, the consumer protection period shall apply. This means that according to the European Consumer Protection Directive, consumers have the right to withdraw from the online purchase of a product or service within 14 days. As this withdrawal is possible by e-mail or by post, a further three days are allowed for cancellation by post until arrival at ASFINAG.

When purchasing online as a consumer, the following products are only valid from the 18th day:

  • 2-month vignette
  • Annual vignette

You can purchase the following products for immediate use:

  • 1-day vignette
  • 10-day vignette
  • Section toll single trip
  • Section toll multi-trip card
  • Section toll FLEX   

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