Help Centre

Subscriptions

Welcome to the “Subscription” section.  
Here you’ll find answers to frequently asked questions about signing up, duration, and cancellation of your subscription. 

Learn which products are available with a subscription and how to pay for it conveniently. Subscriptions can often be added even after purchase. 

All questions - Subscriptions

When you subscribe, your digital annual vignette or your digital section toll multi-trip card is automatically extended at the applicable rates and under the conditions of the subscription until revoked.

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You can only take out a subscription for a digital annual vignette or digital section toll multi-trip card as a registered customer in our toll shop. You can also activate the subscription later for a product you have already purchased.

Either create a new account or log in to your existing customer account:

  • Select your desired product category (Digital Vignette or Digital Section Toll). 
  • In the next step, choose your vehicle type (car or motorcycle). 
  • To purchase a digital annual vignette with a subscription, select "Annual Vignette Subscription" in the configuration. 
  • If you want to purchase a digital section toll multi-trip card with a subscription, first click on the desired section and then select "Multi-Trip Card Subscription." Please note: A multi-trip card is not available on the A 11. 

Enter the required information (vehicle data, subscription payment method, etc.). 

After completing the subscription, you will receive an order confirmation and invoice via email.

Tip: You can view and manage your new subscription conveniently under My subscriptions.

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You can take out a subscription for the digital annual vignette or for a digital section toll multi-trip card.

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Yes, you can activate a subscription for a product you have already purchased. 

To activate a subscription subsequently, please proceed as follows:

  • Click "Log in".
  • After logging in, under the "My account" tab select the "My products" item.
  • Click the relevant product and then "Activate subscription".
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You can pay for your subscription by card, Amazon Pay and PayPal, eps, SEPA direct debit by Xolvis.

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You can cancel the subscription at any time in your customer account without having to specify a reason. However, please note the cancellation period that can be found in your customer account.

To cancel a subscription, please proceed as follows:

  • Log in under "My account"
  • Under the "Services" tab, select the "My subscriptions" item
  • Click the relevant product and then "Cancel subscription"

 

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