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Help Centre

Hello, I’m FINIA

I support you around the clock in German and English with questions about tolls, construction, operations and traffic. Just ask your question in the chat.

I’m currently in the pilot phase, so some answers may occasionally be incomplete or not quite relevant.

If I cannot find a suitable answer, your inquiry can be forwarded to the ASFINAG Service Center, provided service agents are available.

Click on the chat icon at the bottom right and start your inquiry.

[Helpcenter.Finia.ChatBotDescription_en-US]

Pilot phase

I’m available as an initial version. During this time, we’ll collect and analyse your experiences and feedback. This will help me improve continuously so I can support you even better in the future!

Provide feedback

FINIA was developed to support customers quickly and easily around the clock. This means many concerns can be answered directly, without waiting times or a long search for information.

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With FINIA, you receive quick answers to questions about tolls, construction, operations and traffic. If FINIA is ever unable to provide a suitable answer, our service agents are available to provide support.

Was this answer helpful?
Thank you
for your feedback.
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What was unclear or
inappropriate from your perspective?
Your opinion helps us improve.
Poly improvement

FINIA is a new digital assistant. The pilot phase helps us evaluate questions and feedback and continuously improve the quality of the answers.

Was this answer helpful?
Thank you
for your feedback.
Poly thank you
Error!
An error occurred while sending.
Poly thank you
What was unclear or
inappropriate from your perspective?
Your opinion helps us improve.
Poly improvement