Replacement toll
Have you received a notice about replacement toll and want to know why?
On this page, you’ll find out in which cases replacement toll is charged on section toll routes – for example, if no valid ticket is available. Typos in the license plate or issues with the multi-trip card can also lead to a payment request. We explain which details you need to check and how to avoid administrative penalty proceedings.
Help Centre - Replacement toll
Select a topic area – the frequently asked questions are listed right at the beginning.
Frequently asked questions - Replacement toll
A substitute toll is an amount charged when the toll has not been properly paid. If you pay the substitute toll in full and on time, you avoid an administrative penalty.
This is how we request payment of substitute toll:
verbally by toll monitoring on-site
in writing via a notice on the vehicle if the toll monitoring did not encounter the driver
by post – notice is sent to the registration owner
Payment deadlines:
For a verbal request by toll monitoring, the substitute toll must be paid immediately on-site. In this case, there is no deadline of several days or weeks. After payment, you will receive a payment confirmation.
For a written request on the vehicle: two weeks.
For postal delivery: four weeks from the issuance date of the notice.
Does the paid substitute toll replace a valid section toll product?
From 1.1.2026, the following applies:
Within 30 calendar days, you may receive a maximum of two substitute toll requests – regardless of whether they concern the vignette or section toll.
Yes. Please pay the substitute toll in full and on time. This will help you avoid an administrative penalty.
On certain road sections, section toll is charged. To use these sections, you must have a valid section toll ticket. A vignette is not valid here.
If you do not purchase a ticket in advance, you must pay the section toll on-site at the respective toll station and may not use unrestricted lanes.
Why do I have to pay the substitute toll?
The substitute toll was issued because you used an unrestricted lane (see photo: Prepaid-Only lane) without a valid section toll ticket at one of the following toll stations:
- A 9 Pyhrn Motorway: Toll station Bosruck or Gleinalm
- A 10 Tauern Motorway: Toll station Tauern-/Katschberg
- A 11 Karawanken Motorway: Toll station Karawanken
- A 13 Brenner Motorway: Toll station Brenner
- S 16 Arlberg Expressway: Toll station Arlberg
Yes. Please pay the substitute toll in full and on time.
This will help you avoid an administrative penalty.
Why did I receive a payment request?
Section toll is only considered correctly paid if all conditions are met. These include:
- Correctly entered license plate
- Correctly selected registration country
- Ticket for the correct section
- Correct validity period
At least one of these conditions was not met – hence the payment request was issued.
You can check these details at any time on your order confirmation.
Important: Always check before passing the toll station whether you have a valid section toll product!
Yes. Please pay the substitute toll in full and on time.
This will help you avoid an administrative penalty.
Digital section toll multi-trip card is only valid if it is correctly registered to your current license plate. If the license plate was not changed in time, the toll was not properly paid. Hence, the payment request was issued.
Note: Always check before passing the toll station whether you have a valid section toll product!
Yes. Please pay the substitute toll in full and on time. This will help you avoid an administrative penalty.
Digital section toll multi-trip card is only valid if it is correctly registered to your vehicle's license plate.
I made a typo. Can I change the license plate?
Note: Always check before passing the toll station whether you have a valid section toll product!
Yes. Please pay the substitute toll in full and on time. This will help you avoid an administrative penalty.
On certain sections of motorways and expressways, section toll is charged.
To use these sections, you must have a valid section toll ticket.
A vignette alone is not sufficient here.
If you do not purchase a ticket in advance, you must pay the section toll on-site at the respective toll station and may not use unrestricted lanes.
Why did I receive a payment request?
The substitute toll was issued because you used an unrestricted lane (see photo: Prepaid-Only lane) on one of the following sections without a valid section toll ticket:
- A 9 Pyhrn Motorway: Toll station Bosruck or Gleinalm
- A 10 Tauern Motorway: Toll station Tauern-/Katschberg
- A 11 Karawanken Motorway: Toll station Karawanken
- A 13 Brenner Motorway: Toll station Brenner
- S 16 Arlberg Expressway: Toll station Arlberg
Yes. Please pay the substitute toll in full and on time. This will help you avoid an administrative penalty.
On certain sections of motorways and expressways, section toll is charged.
To use these sections, you must have a valid section toll ticket.
A vignette alone is not sufficient here.
If you do not purchase a ticket in advance, you must pay the section toll on-site at the respective toll station and may not use unrestricted lanes.
Why did I receive a payment request?
The substitute toll was issued because you did not pay the section toll. Additionally, unrestricted lanes on the far right may only be used by vehicles over 3.5 t maximum permissible weight.
No. The substitute toll does not replace a section toll product.
The substitute toll is an amount charged when the toll has not been properly paid.
By paying the substitute toll, you avoid an administrative penalty, but you do not replace the toll for further trips.
If you pay the substitute toll, you are allowed to use the toll road network for a limited time.
The authorization is valid:
- on the day of the inspection (by a toll supervisory authority or via a control camera)
or on the day a payment request was left on the vehicle - and the following calendar day.
After that, you will need a valid toll product again.