Replacement toll
Have you received a notice about replacement toll and want to know why?
On this page, you’ll find out in which cases replacement toll is charged on section toll routes – for example, if no valid ticket is available. Typos in the license plate or issues with the multi-trip card can also lead to a payment request. We explain which details you need to check and how to avoid administrative penalty proceedings.
Help Centre - Replacement toll
Select a topic area – the frequently asked questions are listed right at the beginning.
Frequently asked questions - Replacement toll
Adhesive vignette:
The mere purchase of an adhesive vignette is not sufficient. You may only drive on the toll road network once the vignette has been correctly affixed to the windscreen. This means:
- it is clearly visible and can be checked from the outside.
- it sticks to the inside of the windscreen completely and without any aids.
- it is outside the tinted strip.
- it is undamaged and the security features are not visible.
Digital vignette:
Please check whether the information on your receipt is correct (vehicle license plate number, state of registration).
In our validity query, you can check at any time whether your digital toll product is valid.
If the Austrian motorway and expressway network is used without a valid vignette, the owner of the registration will receive a substitute toll request (Austria, Switzerland) or an information letter (European Union).
By paying the payment request in full and on time, you will avoid the initiation of administrative penalty proceedings.
