Replacement toll
Here you will find answers to the most frequently asked questions about the selected category: Replacement tolls
If you have not paid the toll properly, we will ask you to pay a substitute toll. This is the case, for example, if there is no vignette, if the vignette has been affixed incorrectly or if the GO-Box is not set up correctly. The amount of the substitute toll can vary. We use our toll enforcement officers and security cameras (automatic vignette monitoring) to check that the toll is paid properly.
Have you received a substitute toll? First, make sure that all the information on the substitute toll demand is correct. Then transfer the substitute toll within the specified period to avoid administrative penalty proceedings.
Help Centre - Replacement toll
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Frequently asked questions - Replacement toll
Adhesive vignette:
The mere purchase of an adhesive vignette is not sufficient. You may only drive on the toll road network once the vignette has been correctly affixed to the windscreen. This means:
- it is clearly visible and can be checked from the outside.
- it sticks to the inside of the windscreen completely and without any aids.
- it is outside the tinted strip.
- it is undamaged and the security features are not visible.
Digital vignette:
Please check whether the information on your receipt is correct (vehicle license plate number, state of registration).
In our validity query, you can check at any time whether your digital toll product is valid.
If the Austrian motorway and expressway network is used without a valid vignette, the owner of the registration will receive a substitute toll request (Austria, Switzerland) or an information letter (European Union).
By paying the payment request in full and on time, you will avoid the initiation of administrative penalty proceedings.