Substitute toll
Here you will find answers to the most frequently asked questions about the selected category GO toll : Substitute tollAll questions - Substitute toll
You can find the reason for the substitute toll in the letter under offence type.
If you have not paid the toll correctly, you will have to pay the substitute toll.
The substitute toll rates (including 20% VAT) for the incorrect payment of the toll are given below:
| REASON FOR THE SUBSTITUTE TOLL | AMOUNT OF THE SUBSTITUTE TOLL |
| If you fail to provide the correct evidence of the declared CO2 emission class, EURO emission class or the declared vehicle type bus within the deadline | EUR 240,00 |
| If the toll has not been paid (e.g. insufficient prepaid credit, missing debits if the GO-Box is incorrectly fitted) | EUR 240,00 |
|
Partial payment of the toll
|
EUR 120,00 |
The payment period is 4 weeks from the date of issue. Please note that contacting us does not extend the payment period.
Transfer the substitute toll to the account specified in the payment request. State the identification number correctly when making the transfer. You will find this on the payment request/information letter.
Payment by instalments or partial payments is not possible.
Late payments will be returned immediately, and partial payments will be returned after the payment period has expired. In both cases, a processing fee of EUR 15 will be charged. If administrative penalty proceedings are initiated, such payments will not be taken into account. The required substitute toll is then considered unpaid.
By making the full and timely payment, you can avoid administrative penalty proceedings.
If administrative penalty proceedings are nevertheless initiated, you will be contacted by the relevant authority. If you have any questions, always contact this authority, as we are not responsible for administrative penalty proceedings.
You can request a copy of the payment request/information letter in writing. Requesting a copy of the invoice does not extend the payment period.